Privacy Policy

Last updated: July 2026

At Open-Air Tech, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from www.openair-tech.com.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Open-Air Tech is the data controller responsible for your personal data.
For any privacy-related enquiries, please contact us at:
📧 information@openair-tech.com

2. What Data We Collect

We may collect and process the following personal data:

Full name
Email address
Delivery address
Billing information (processed securely via Stripe — we do not store card details)
Phone number (if provided)
IP address and browser information
Order history and preferences

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmations and delivery updates
Respond to your enquiries and provide customer support
Send marketing communications (only with your consent)
Improve our website and shopping experience
Comply with our legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

Contract: to fulfil your order
Legal obligation: to comply with UK law
Legitimate interest: to improve our services
Consent: for marketing emails (you may withdraw consent at any time)

5. How We Share Your Data

We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including:

Stripe — payment processing
Delivery carriers — to fulfil your order
Wix — our website platform

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through our Cookie Policy banner when you first visit the site.

For full details, please see our Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 6 years in accordance with UK tax regulations.

8. Your Rights

Under UK GDPR, you have the right to:

Access — request a copy of your personal data
Rectification — correct inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Restriction — limit how we process your data
Portability — receive your data in a portable format
Object — object to processing based on legitimate interest
Withdraw consent — for marketing at any time

To exercise any of these rights, please contact us at information@openair-tech.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. All payment transactions are encrypted and processed securely through Stripe.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact & Complaints

For any privacy concerns, please contact us at:
📧 information@openair-tech.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
🌐 www.ico.org.uk
📞 0303 123 1113