Delivery & Returns

Delivery Policy
At Open-Air Tech, we are committed to processing and dispatching your orders as quickly and efficiently as possible.

We deliver to addresses within the United Kingdom only, including England, Scotland, Wales and Northern Ireland.

All orders are typically processed and dispatched within 1–3 business days. Delivery times may vary depending on your location, but most orders are delivered within 3–7 business days after dispatch.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

We offer free standard delivery on all UK orders.

If you have any questions about your order, please contact us at information@openair-tech.com — we're always happy to help.

Return & Exchange Policy

At Open-Air Tech, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Your Right to Return

In accordance with the UK Consumer Rights Act 2015, customers residing in the United Kingdom have the legal right to cancel most online purchases within 14 calendar days of receiving their order, without providing a reason.

At Open-Air Tech, we go beyond the legal minimum and offer a 30-day return policy for eligible products, giving you extra peace of mind.

How to Return an Item

To initiate a return, please contact us within 30 days of receiving your order at:
📧 information@openair-tech.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return

We will respond within 24 hours with further instructions.

Condition of Returned Items

To be eligible for a return, items must be:

Unused and in their original condition
Complete with all accessories and components
In the original packaging wherever reasonably possible

Items that show signs of use, damage caused by the customer, or missing parts may not be eligible for a full refund.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that your bank or payment provider may take additional time to process and post the refund.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at information@openair-tech.com with your order number and photos of the item. We will arrange a replacement or issue a full refund as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

Digital products that have already been accessed
Personalised or custom-made items
Certain hygiene and personal care products once opened
Items marked as non-returnable at the time of purchase

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original product for a refund and place a new order.

If you have any questions about our return policy, please don't hesitate to get in touch:
📧 information@openair-tech.com
We aim to respond within 24 hours, Monday to Friday.