Refund policy

 Last updated: September 2026

Your satisfaction comes first. You have 14 calendar days after receiving your order to request a return.

Return conditions

To be accepted, the item must be:

  • Unused and in the same condition you received it;
  • With all tags, accessories and components;
  • In its original packaging, wherever possible.

You'll need your order number or proof of purchase. Items with signs of use, customer-caused damage or missing parts may receive a partial refund or be declined.

How to request a return

Email information@openair-tech.com within 14 days of delivery, including:

  • Your order number;
  • The item(s) you want to return;
  • The reason for the return (with photos where relevant).

We reply within 24 hours on business days with instructions and the return address. Items sent back without a prior request are not accepted.

Return shipping cost

  • Faulty, damaged or wrong item: we cover the cost of the return. In most cases we resolve it with a full refund or replacement without requiring you to send the item back - we may ask for photos to confirm the issue.
  • Change of mind or preference: return shipping is paid by the customer.

Faulty items or transit damage

Please inspect your order on arrival. If something arrives faulty, damaged or incorrect, tell us within 48 hours at the email above, with your order number and photos. We resolve it with a replacement or a full refund, at no cost to you.

Exchanges

The fastest way to exchange is to return the item and, once the return is accepted, place a new order for the item you want.

Right to cancel (EU and UK)

For orders delivered to the European Union or the United Kingdom, you may cancel your purchase within 14 calendar days of receiving it, with no need to give a reason, in line with local law. The item-condition rules above apply.

Non-returnable items

We can't accept returns of: gift cards and downloadable digital products.

Refunds

Once we receive and inspect your return, we'll email you whether the refund is approved. When approved, the amount is refunded to your original payment method within 5–10 business days. How long it takes to appear on your statement depends on your bank or card issuer.

If more than 15 business days have passed since approval and you still haven't received it, contact us at information@openair-tech.com.