Shipping policy

Last updated: September 2026

At Open-Air Tech we process and dispatch orders as quickly as possible, with tracking included on all standard shipments. We ship worldwide, with dedicated fast delivery to the United States and the United Kingdom.

Processing

Orders are checked and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or holidays begin processing the next business day.

Free shipping

We offer free tracked shipping on every order. The final total, any applicable taxes and the estimated delivery window are shown to you at checkout before you pay.

Estimated delivery times

The estimates below are counted from dispatch (after processing), in business days:

United States: 7–15 business days
United Kingdom: 7–15 business days
European Union: 7–15 business days
Canada, Australia and other countries: 10–20 business days

Items from the same order may ship separately at no extra cost to you. Customs delays, carrier disruptions and events beyond our control may extend these windows.

Tracking

As soon as your order ships, you receive a confirmation email with the tracking number and a link to follow delivery. If you can't find the email, check your spam folder or contact us at information@openair-tech.com.

Import taxes & duties

Depending on the destination country, local customs may charge import taxes or duties on delivery. Where these can be calculated in advance they are shown at checkout; otherwise they are the responsibility of the recipient and follow the laws of each country. Refusing to pay these charges and returning the parcel may incur a reshipping fee.

Wrong address or uncollected parcel

Please check your address carefully before completing your order. If an order is returned to us because of an incorrect address or because it wasn't collected, we'll contact you to arrange reshipment (shipping charged) or a refund of the items, minus shipping already used.

Delayed or lost orders

If tracking shows no movement for more than 10 business days, or the maximum estimated window passes with no delivery, contact us at information@openair-tech.com with your order number. We open an investigation with the carrier and, once a loss is confirmed, we reship your order or issue a full refund.