If you've just found OpenAir-Tech and you're wondering who's behind it, how the products get to you, and what happens if something goes wrong — this page answers all of it in one place.
Who we are
OpenAir-Tech is a multi-brand electronics and gadget store. We're a registered company, and our full company details are on our Contact page. We sell to customers worldwide, with dedicated fast delivery to the United States and the United Kingdom.
"Multi-brand" means exactly that: alongside our own OpenAir-Tech line you'll find products from established names like DJI, EMEET, MEETION and others. We're a reseller — we choose the products, and we handle everything that happens after you click "buy".
How we choose what to sell
Every product in the catalogue has to clear three checks before it goes live:
- Verified supplier. We only source from suppliers and brands with a track record and traceable manufacturing.
- Honest spec sheet. If a claim can't be backed up, it doesn't go on the page. We'd rather under-promise.
- It solves a real problem. No filler. Each product earns its place.
Shipping and delivery
We process orders in 1–3 business days and ship everything tracked, for free. After dispatch, typical delivery windows are 7–15 business days to the US and EU, and 5–12 business days to the UK. You get a tracking number and link by email the moment your order ships. Full detail is in our Shipping Policy.
Import duties and taxes
Because we ship internationally, your local customs authority may charge an import tax or duty on delivery. Where the amount can be calculated in advance, it's shown at checkout. Where it can't, it's collected on delivery and set by your country's rules — not by us. We flag this clearly so there are no surprises.
Returns and the 12-month warranty
You have 30 days to return an item you've changed your mind about (unused, original packaging). If something arrives faulty or damaged, tell us within 48 hours with photos and we cover the return shipping and send a replacement or full refund.
On top of that, every product carries a 12-month warranty against manufacturing defects, in addition to your statutory consumer rights. See the Returns & Refund Policy for the details.
How to reach a real person
Email information@openair-tech.com and we reply within 24 hours on business days, or use the live chat in the corner of any page. If it's about an existing order, include your order number and we'll usually solve it in the first reply.
Still have a question? Our FAQ covers the most common ones.